What are the ingredients in your Hand-Decorated Cookies?
Our hand-decorated cookies ingredients are: Flour, sugar, butter, eggs, powdered sugar, baking powder, vanilla, salt, artificial colors and flavors.
Are your hand-decorated cookies vegetarian? vegan?
Our hand-decorated cookies are 100% vegetarian, the eggs we use are from cage-free vegetarian-fed hens. We believe these eggs are the largest and tastiest around!
Our cookies are not vegan. We use eggs and butter in all of our cookies.
Are your cookies Kosher?
Our cookies are, in fact, Kosher. However, they are not "certified" Kosher.
Do your cookies have preservatives?
Our sugar cookies contain no preservatives. This is why they have a shelf life of 1 month (if they remain wrapped), for best taste we recommend eating them within 1-2 weeks of receiving them.
There is one cookie type on our website which does contain preservatives and that is our 2" round shortbread photo cookie. These have a 3-month shelf-life and are a great choice for companies that need a logo cookie that will last for a couple of months or more.
Do your cookies contain peanuts or traces of peanuts?
Our sugar cookies or frosting do not contain peanuts. However, our facility processes cookies that contains tree nuts, peanuts and other types of nuts. We recommend that people with food allergies not consume our products.
I just received my cookies, should I put them in the refrigerator?
Please don't! Most people think that they will keep their cookies fresh if they place them in the refrigerator. Unfortunately, royal icing (which is what we use to decorate our cookies) doesn't respond well to condensation (what happens after you take your cookies out of the refrigerator).
If you'd like to keep your cookies fresh for longer than 2 weeks, we suggest placing them inside a sealed container and then placing that container in the freezer. Your cookies can stay frozen for up to 6 months. Just remember to let the container come back to room temperature before you open it.
My party is one month away, when should I place my order to receive it on time?
You can place your order at any time and we will bake it and ship it according to the date you give us.
For example, your party is on Saturday December 17th, you would need your cookies no later than Thursday the 15th. You order in November and simply tell us that you need it by the 15th of December. We would then bake and decorate your order a couple of days prior to the 15th.
We recommend placing all orders atleast 2 weeks in advance, this leaves you with the most options for shipping purposes. If you order only 6 days in advance or less, this would mean your order would have to ship out 2day or USPS Express. These options are usually more expensive than UPS 3-day or UPS Ground.
What are your lead times for hand-decorated cookies, photo cookies and custom cookies? How soon can I receive my order?
Photo Cookies Lead Times
Lead times for photo cookie orders are two weeks (total of 10 business days not including Holidays or Weekends). This means if you place your order on Friday 11-2-2007, the earliest you can receive your order is Friday 11-16-2007. Orders of 250 photo cookies or more will have longer lead times. Normally 3 weeks for 250-1000 cookies and up to 5 weeks for orders of 2500 or more. Rush ordering (less than one week lead time) is sometimes available, we will usually need to ship the order either UPS 2nd Day or UPS Next Day. Please call 1-888-229-2039 to ask for availibility of a rush order.
Hand-decorated Cookies Lead Times
Lead times for hand-decorated cookies is a minimum of 3 weeks. This is a total of 15 business days (not including Holidays or Weekends). Also, UPS does not delivery on weekends. Please keep this in mind when ordering. Orders of 100 hand-decorated cookies or more will have a longer lead time. 4-6 weeks depending on exact quantity. Rush ordering (less than three weeks) is sometimes available, please call 1-888-229-2039 for availibility.
Custom Cookies Lead Times
Custom cookies have a minimum 3 weeks lead time with up to 4 weeks if a cutter needs to be made. Larger custom orders of 250 cookies or more will have longer lead time of up to 5 weeks depending on the complexity and size of the order.
If I place my order too far in advance won't the cookies be stale by the time I get them?
No, we bake and ship all orders right before their delivery date.
How do I order on your website?
We have a few different sections of cookies. Once you've seen the cookies you'd like to order, choose the ribbon color, wrapping option (wrapped or unwrapped) & details/delivery date. Then add your cookie to your cart.
On the shopping cart page, you can add or remove items.
Most cookie prices are listed "per cookie" so this means that you must change the quantity on your shopping cart page to reflect our minimums.
Once you have finished adding all of your cookies, packaging and gift options, etc. simply press "checkout".
Choose your shipping or delivery option, add your personal and payment info and voila!
Your beautiful cookies will arrive at your doorstep!
Can I order just one cookie of each different type?
Our different cookie types/sizes have different minimums. Here's a rundown:
- Regular hand-decorated cookies sized at 3" or more have a 12 cookie minimum
- Mini hand-decorated cookies sized at 1-2.5" have a 24 cookies minimum
- Giant hand-decorated cookies have a 1 cookie minimum.
- Message or Greeting card cookies have a 1 cookie minimum.
- 3" Round and Heart Photo Cookies have a 12 cookie minimum.
- 3" Rectangular Photo Cookies have a 20 cookie minimum
- 2" Round Photo Cookies have a 24 cookie minimum.
If you are ordering a gift our minimum for our hand-decorated cookies is still 12 cookies but you may order as few as 4 per type. (This minimum quantity per type is only for hand-decorated cookies and does not include our photo cookies)
On each individual cookie page it will specify the details, including minimum order quantities. If you still have questions, feel free to contact us.
How are your cookies shipped?
We ship our cookies as if they were glass! Each cookie is wrapped individually in bubble wrap then placed inside a box which is also bubble wrapped. The box is then placed inside a bigger sturdier corrugated box which is packed with a combination of peanuts, packing paper and bubble wrap.
What if my cookies arrive broken?
We usually make atleast 2 or 3 "extras" for every order. These extras are usually used for our own purposes (to take pictures for the website, to have an extra in case one should become damaged before shipping)
When we do get a report of breakage, we usually have these available to send immediately using USPS Priority. If there is not enough time before the event, we will issue you a company credit for each cookie that arrived broken.
We only provide money-back refunds if more than half of the original order arrives damaged or if the order arrives a day after the date of the party. We will need the broken cookies sent back to us if the order was sent USPS Express or photo proof if the order was sent UPS. There are no exceptions to this policy.
Do you accept returns?
Sorry, since our cookies are made to order and perishable, we do not accept returns.
What if I need to cancel my order?
We understand that sometimes things happen when we least expect!
Unlike most cookie companies, we do not charge a cancellation fee unless we have already begun baking. Then the cancellation fee will be based on how many cookies were already prepared. This basically means you will be responsible to pay for the cookies that were already made.
Usually (but not always) if you are able to cancel your order atleast 7 days before its due date, there are no cancellation fees involved. This is not always the case, though, especially for orders of more than 150 cookies and custom cookies.
Custom cookies have a minimum 10% cancellation fee.
Who is Ali?
"Ali" is short for Alina, the owners daughter. We call her "cookie monster" because she loves our cookies!
How did your company get started? When was it founded?
Ali's Sweet Treats was founded in 2002 by Andrea Bernal. Andrea loved making cookies, creme brulee, breads and other desserts since she was a young child. Combining her love of baking and passion for art, Ali's Sweet Treats was born.
Where is your facility?
We are located in the heart of Kendall, Florida. We currently operate out of a commercial kitchen and do not have a storefront open to the public.
If you live in the Miami area and would like to set up an appointment for us to design a custom cookie for your special event and taste a sample cookie, please call 305-333-1940 or E-mail andrea@alissweettreats.com
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Hand-Decorated Cookies